Frequently Asked Questions
Everything you need to know about your tonies® order
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental US.
What is your return policy?
We offer a 30-day return policy for all items in their original packaging. Please ensure the security seal is intact to qualify for a full refund.
Are tonies® products safe for children?
Absolutely. All our products are made from high-quality, sustainable materials and undergo rigorous safety testing to meet and exceed international toy safety standards.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European regions. Please check our shipping page for a full list of supported countries.